Shipping policy

1. Order Processing

Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order ships.

2. Shipping Rates & Delivery

We offer standard, expedited, and express shipping. Rates are calculated at checkout based on your location and selected service.

• Standard Shipping: 3–7 business days (U.S.)

• Expedited Shipping: 2–3 business days

• International Shipping: 7–21 business days (varies by location)

3. International Orders

Customers outside the U.S. are responsible for any customs duties, taxes, or import fees. Delays due to customs are out of our control.

4. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us at [backwaterborn@gmail.com] within 7 days of delivery.

• Include your order number and a description or photo of the issue.

5. Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.